A 34-outlet retail chain unified online and in-store inventory on WaveCommerce and added WaveAI demand forecasting, cutting stockouts by nearly a third.
-31%
Stockout incidents
Stockout incidents
Online/in-store inventory mismatch
Manual reorder time
01 — Context
The challenge
UrbanMart's 34 outlets and online store ran on separate inventory systems that synced overnight, so a popular item could show in-stock online while three outlets had already sold out. Demand planning was done by gut feel from outlet managers.
02 — What we built
The solution
WaveCommerce unified inventory across every channel with sub-minute sync, eliminating the overnight-sync gap entirely. WaveAI's forecasting models, trained on two years of per-SKU sales history, now drive automated reorder suggestions per outlet.
Built with
“Our outlet managers stopped guessing reorder quantities. The forecast is usually closer to reality than they were.”
Farhana Islam
VP of Merchandising, UrbanMart Retail Group